• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-11-2021 12:55 PM

HP Recommended
Product: HP ENVY 5660
Operating System: Microsoft Windows 10 (64-bit)

My HP ENVY 5660 printer started showing an "Ink Cartridges Problem" message regarding my black cartridge about a week ago.  I have not replaced either cartridge in the last few months and currently have no replacement cartridges from the Instant Ink service.

 

I've searched the community messages and performed the steps of cleaning the contacts on both cartridges as well as the contacts on the printer itself.  I've done a "hard reset" of the printer where I unplugged it for three minutes and during that time I held down the power button for 40 seconds.

 

The problem remains.  The only thing I have not tried is to replace the black cartridge.  I am an instant ink customer and to try this solution I need a black cartridge from the instant ink service.

 

How do I get a replacement cartridge from the instant ink service when the service cannot determine the status of my black cartridge?

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.