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‎05-17-2021 01:12 PM - last edited on ‎11-01-2025 11:25 AM by Moderator

HP Recommended
Product: HP envy 6000

Hi,

 

since last week, the HP app closes every time I try to scan a document. The printer is properly set up, I can print, we can scan using our phone app, but the computer app does not allow us to scan.

I have tried uninstalling and re-installing the app, removing and re-installing the printer, nothing helped!

 

What am I missing here? This is extremely frustrating.

 

Thank you in advance.

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