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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
HP Recommended
HP Envy Photo 7800 Series
Microsoft Windows 10 (64-bit)

I have had my combo printer, scanner, copier for about 6 months. And I just tried to use the scanner portion, and I keep getting an error that gives me a list of reasons why the scanner can not scan to my computer. I have a USB connection, and I print on this printer all day long, make copies. But the scanner will not work to save my life. I have tried using HP scanner printer doctor, it will scan a test page, but if I try to scan something that I want to scan, it will not work.

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