Printing Errors or Lights & Stuck Print Jobs
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I recently purchased a Laserjet M15w to replace my 8-year-old P1102w. However, the printed text is noticeably aliased in comparison to my old P1102w.
It was printed from Microsoft Word, the font used is Helvetica Neue (pre-installed in macOS).
Same results using AirPrint and USB.
The cartridge is new and full as it comes with the printer.
Common 80g/m2 A4 paper.
Nothing in the print settings is related to this problem, I tried different media types including "bond paper", "light 65-74g", "heavy 90-120g", "labels" and "plain paper". Can't spot a difference, the results are equally bad.
The driver (HP easy start) does nothing but prompts me to install the HP smart app. Installed it, tried to update the driver but to no avail.
In the app, the "print quality tools" in "printer settings" is not available for this printer.
Bad results when printing using the HP smart app.
There's no option to change the printing resolution in EWS, either. The only option in the EWS which is remotely related to resolution is print density.
Restarted the computer, restarted the printer, the problem persists.
Only the self test page looks crisp, that means this printer is capable of producing better results and it must be a software issue.
