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‎07-03-2021 09:58 PM

HP Recommended
Product: HP Envy Pro 6420
Operating System: macOS 10.14 Mojave

I bought the HP Envy Pro 6420 in August last year. I subsequently moved from the UK to Jamaica. The printer uses 305 cartridge in the UK. The 305 cannot be found anywhere in Jamaica. The HP store told me the 305 is for Europe only. I checked the HP website and it said North America uses 67 or 67XL cartridge. I purchased 2 sets of both black and colour in Walmart and couriered them to myself! Alas, after all that money plus paying to get them here - they do not work.

 

Can a client not move countries with a HP printer they have purchased? Do I now have to dispose of this 6420 printer bought in the UK which is still under warranty and which I have hardly used? Do I have to throw away the 67 cartridges I have just bought? 

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