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‎07-21-2021 09:19 PM

HP Recommended

My HP Envy Photo 7858 was printing photos fine using the photo tray and 4 x 6 HP paper.  Suddenly, it stops recognizing the 4 x 6 paper and wants me to load 5 x 7 instead.  Why?  I have checked that there is nothing blocking the tray from moving and I am using the Photo app and selecting photo tray and hp photo paper.  I do not understand why it wants me to put 5 x 7 paper in the photo tray when I already have 4 x 6 in there.

 

Does anyone understand why this is happening?  Thanks for your help!

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