Printing Errors or Lights & Stuck Print Jobs

After installing new Instant Ink cartridge, the control panel screen on my printer is stuck as if it's trying to print an alignment page.  Pressing 'ok' simply leads to spinning cursor.  I am able to send items for print to the printer, and it will print them, however; on the printer, I am unable to get to any other screen.  Pulling the plug does nothing.  Powering down via button does nothing.  The new troubleshooting app from HP has only common sense fixes, nothing in depth (perhaps looking at event log in hidden support menu would tell me why this is happening?) The troubleshooting app is appearntly garbage.  Logging in directly to printer ip address shows no message that anything is amiss.  Actually, can't even get hidden support menu to pop up on printer control panel as the screen is stuck on alignment page, so... Also, I tried removing cartridges, pulling plug with them in and removing them while unplugged and repowering.  It will tell me no cartridges installed, but inserting them goes back to alignment page.  I see a few others have had this issue, but it looks like HP just wants everyone to buy new printers as they don't seem to want to give a fix.  Anybody have a decide for the event log?