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‎09-23-2021 06:55 AM - last edited on ‎09-23-2021 10:41 AM by Retired

HP Recommended
Product: OfficeJet Pro 8025
Operating System: Microsoft Windows 10 (64-bit)

Does HP actually devote resources to customer support? I am having an *extremely* frustrating experience.

 

I have opened a case (Case # [Personal Information Removed]) with a product still under warranty and had to cut the chat with an agent short due to work obligations. She followed up via e-mail and tried calling me at the number provided.

 

I was unable to answer the call because of work, so I received an e-mail about the attempted contact and was given the option of scheduling a better time to call. I never received any acknowledgement of that e-mail and was not called at a time I could talk. After two more unsuccessful attempts to call me (having disregarded my e-mail), they notified me that my case was considered closed.

 

Although they gave me an e-mail to call to re-open, this number appears to not work. It rings once and then nothing... no agent, neither am I even on hold. Just dead air. Now I can't even get in to chat with a customer agent anymore.

 

I'm beginning to wonder why anybody would ever purchase an HP product and if the warranty is worth anything at all.

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