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Common problems for Connectivity Issues
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‎09-29-2021 02:00 AM

HP Recommended
Product: HP Officejet Pro 8710
Operating System: macOS 11.0 Big Sur

Hi

 

I can print via WiFi from other apps (word/acrobat/mail).  I’m trying to scan from my printer and when I open the HP smart app - it says I’m not connected to the internet.  I’ve rebooted my computer, printer and uninstalled and reinstalled the HP SMART APP. I still can’t open the app. 

please help!

 

thanks! 

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