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‎10-26-2021 09:20 AM

HP Recommended
Product: HP Laserjet Pro M428FDW
Operating System: Microsoft Windows 10 (64-bit)

We recently updated 17 of these for a customer - our stupid mistake, because HP is now blocking NON-HP toners with their firmware !

 

Call to HP Support to find a solution to downgrade to the previous (old firmware) was denied because printers are out of warranty !!!

 

HP send out a firmware update blocking us for using printers and wont help us because the printers are out of warranty ????

 

I guess moving forward we will not be buying or recommending HP printers to our customers...

Who Me Too'd this topic
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