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‎10-26-2021 12:24 PM

HP Recommended
Product: HP Office Jet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

HP OfficeJet Pro 6978. Purchased 2017.  Never worked -- got same error message and kids gave up

 

Hi everyone -- My OfficeJet has never worked.  It keeps getting error message:  Carriage Jam. The print carriage cannot move.  Open the cartridge access door, clear any paper jam or obstruction, and selection OK. 

 

There is no jam in there, and I have looked carefully for a piece of paper or other cause of a jam and there is none.  I don't even know what the "carriage" is.  Is it the little mechanism that holds the ink cartridges?  If so, that moves fine during start-up.  

 

I have no idea what to do.  I know the warranty has expired though this printer has never printed a page. 

 

Ideas?

 

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