• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎11-21-2021 08:34 PM

HP Recommended
Product: OfficeJet Pro 7740
Operating System: macOS 11.0 Big Sur

Will not scan 11 x17 -  I am clicking " entire scan area " shows full glass image on "preview" with the letter size blue border  box  I click the the" entire scan area " again and the box moves to the 11 x17 size 

Click scan - Wait time is over  a minute (!?) Seriously almost 2 minutes  and the image is  LETTER Size !  

Tell me what I am doing wrong please ?? 

 

 

 

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.