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‎11-24-2021 04:39 PM

HP Recommended
Product: HP Envy 7855 Printer
Operating System: Microsoft Windows 11

My HP Envy Photo 7855 won't boot up -- the HP screen freezes on the first dot when powering on.  I tried resetting it by unplugging it and holding down the power button as per the reset instructions multiple times. Is there a way to do an advanced factory reset or recover the printer? Thanks so much for any help you can give me.

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