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‎11-28-2021 04:30 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

When switching on HP Envy 6234 it boots so far as moving the scanner arm then stops and I get error message 0XC4EB8024. I don't think the print cartridge mechanism is moving (it is free and cartridges correctly installed) and can see several people have the same error message. I have tried all the stop, pull power lead, wait 60 secs, restart, pull ink cartridges, change plug socket etc etc to no avail. Is there a way of doing a full factory reset to try clear the error or should I be looking elsewhere in the printer? Thanks, Ian.

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