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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-29-2021 01:17 PM

HP Recommended
Product: HP OfficeJet Pro 8020 series

Suddenly the cyan cartridge is no longer recognized by the printer.  There is no error message.  Although the cyan cartridge was not empty, I replaced it with a brand new one, but still not printing blue.  The printer status report appears to show that the printer does not even recognize that a cyan cartridge is in installed (see attached).  I ran the self cleaning maintenance option several times to no avail.  The print quality diagnostic page also shows no cyan (also attached). My attempt to perform an align failed with an error saying it can't scan the sheet.printqualitypage.jpgprinterstatusreport.jpg

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