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‎12-09-2021 01:58 PM

HP Recommended
Product: HP MFP M281fdw
Operating System: Microsoft Windows 10 (64-bit)

I am retired and replaced my oki laser with this HP in 2019.   Don't do a lot of printing any more but, recently, I had to put in a magenta toner cartridge and, as usual, went to find the cheapest, well-rated non-oem one to keep me within the limited retirement budget.   

 

Yesterday, I had to print out some instructions for something I was doing and I saw a message flash on the screen about a firmware update.  After that, I have a stuck (bricked) printer that can't do anything because it tells me my magenta cartridge is non-hp. I tried their printer doctor which did nothing, I tried power-cycling it and I removed and re-seated the allegedly offending cartridge.  It won't print anything so . . . anyone tell me what I should do?

 

 I thought it was illegal for HP to force us to buy only from them (read something about a 2018 class action suit online).  I can't get a response from HP via their 'support' website so I don't know if this is a fixable problem or if HP just broke a two-year-old printer and it will have to be replaced.  If it has to be replaced, does anyone have any non-HP recommendations.

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