• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎12-10-2021 11:19 AM

HP Recommended
Product: HP OfficeJet Pro 8025
Operating System: Microsoft Windows 10 (64-bit)

Hello!

I've got a  OfficeJet Pro 8025 that's less than 2 years old but its failing on me. I have hardly used it other than for draft black and white. Troubleshooting app finds nothing wrong. Updated to newest drivers. Restarted. using wifi to print. Using HP cartridges. 

 

ISSUES

Black prints, red a little others not at all. 

Cleaned cartridges which are over half full. Only printed black and a light red.

Tried to align. Printed paper with mostly black and won't scan. It either freezes on scan or gives me an error. When I lift the top of scanner there is a flashing green light across the top of the bed. 

 

I've attached the images of the test print etc. 

 

Would appreciate any help!

Nancy Ü

 

20211210_105546.jpg20211210_105556.jpg20211210_110751.jpg

 

 

 

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.