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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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HP Recommended
Ink Tank Wireless 415
macOS 10.14 Mojave

Hello! I have a problem with my HP Ink Tank Wireless 415. I am using my MacBook Air with Mojave 10.14.

Whenever I try to print a color page it prints it in Black/White. When the  printer dialog pops up and I click the "Black/White" option, it seems like it has been deactivated, however it ultimately doesn't care and prints the page in B/W.

It doesn't matter which program I print from: Word, Preview, Web Browser. It always does the same.

The selected preset is Standard, not the B/W one. 

I have not been able to try it from Windows as I don't have a computer with that OS.

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