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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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HP Recommended
HP 9015
Microsoft Windows 10 (64-bit)

Printer failed to print, and panel said "updates failed to download...".  Tried to power off, then back on, but got same message.  Tried to unplug power and plug back in when I got the blue screen with "8AF30001".  I tried various reset steps, and got the same result.  The printer is now unresponsive and stuck on the blue screen.  I've had the printer about 1 year, and it's been great until now.

 

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