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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎01-04-2022 05:27 PM

HP Recommended
Product: OfficeJet 5200
Operating System: Microsoft Windows 10 (32-bit)

Replaced black ink cartridge when indication empty, with a new one. Then got "Cartridge Problem" message that BOTH color and black cartridge empty even though I never used color printing ever and, as I noted, black replacement was brand new.  I tried again with another new black cartridge but same message pops up and both cartridges again show empty. Is this normal? Do I need to replace the color cartridge? Seems waste of money? Will this allow change to show a new black cartridge not empty and both would then work. Not able to find anywhere that explains this. Thanks for any help.

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