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‎01-05-2022 09:19 AM

HP Recommended
Product: HP OfficeJet Pro 9020
Operating System: Microsoft Windows 10 (64-bit)

Hi

I have an HP Officejet Pro 9020 printer at I purchased 18 months ago and setup on a Windows 10 local network connection and has been working fine until this week, 4 PC’s stopped printing showing the printer was offline, I tried removing the printer and reinstalling it using HP SMART tool but the app was unable to find the printer on the local network but did see it has a wireless printer, the only way I could restore a local connection was to remove the printer and add a printer in Windows settings using the IP address of the printer to connect. Although I can now print I am unable to scan documents, I have downloaded a ran HP Print & Scan Doctor with similar problems to HP Smart, at the end of the diagnostics scan I received an Error Code: OW_4XX_OWSFW00000.

 

Can anyone help solve this problem.

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