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02-05-2022
08:41 AM
- last edited on
03-21-2022
08:25 AM
by
JessikaV
Realtek RTL8822CE 802.11ac PCIe Adapter connection issues
Desktop Wireless and Networking
Microsoft Windows 11
OMEN 30L Desktop GT13-1350st CTO
Realtek
I just got this desktop, maybe around a week ago. I keep having wi-fi connection issues, where the connection will just randomly drop (despite working fine on other devices) and I have force re-connect it, or even sometimes force shut down my PC because my PC will deadlock itself from me just trying to open the network settings. I read around and see that others are also having issues with this card. ALSO to note, my current driver version is 2024.0.10.223, and I see that there is an 2024.0.10.224 update provided by Microsoft Update Catalogue (https://www.catalog.update.microsoft.com/Search.aspx?q=Realtek%20RTL8822CE%20802.11ac%20PCIe%20Adapt...). Is this update compatible with my computer? Should I go ahead and install the update? If not...
I saw here that an intel card was recommended instead: https://h30434.www3.hp.com/t5/Notebook-Wireless-and-Networking/Realtek-RTL8822CE-802-11ac-PCIe-Adapt...
I don't have a Notebook, I have an Omen 30L Desktop GT13-1350st, so I wanted to make sure if I had to, I was going to get a new intel card that would work with my pc. I don't know why but its been difficult for me to find the correct maintenance and service guide for my PC. I found this page (https://support.hp.com/my-en/product/omen-30l-desktop-pc-gt13-1000i/2100000185/manuals) for Omen 30L Desktop PC GT13-1000i with a linked pdf of its maintenance and service guide, hopefully that counts as my PC? Here is that specific computer's maintenance and service guide: http://h10032.www1.hp.com/ctg/Manual/c06955910.pdf
Looking through the guide, I found my current card and other suggestions under Wireless:
Wireless -- Wireless Local Area Network (WLAN) (select products only)
> Intel Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5 (MU-MIMO supported)
> Intel Wi-Fi 6 AX201 + Bluetooth 5 (non-vPro™) (802.11ax 2 × 2, MU-MIMO, supporting gigabit file transfer
speeds)
> Realtek RTL8822BE 802.11ac/abgn 2 × 2 + Bluetooth 5 (MU-MIMO supported)
I believe my card is the last one? I don't know what "abgn" is, but Realtek RTL8822CE 802.11ac PCIe Adapter is what I found my computer to have.
So finally my questions:
Hopefully all the information I found being correct (such as I found the correct service guide for my product)...
-Which Intel card should I get to replace the Realtek one? (To note: I have a network band 5 GHz with a link speed (receive/transmit) 585/585 Mbps)
-How do I replace the card? I am an extreme computer/hardware noob and I don't know where to start, but I cannot keep standing losing my internet connection randomly. Hopefully there is some tutorial that will safely and in-detail help me how to physically install the card and what to do from there on the computer to make sure it's properly installed?
-OR, is it entirely possible for me to bypass all this and use an ethernet cable? Are there drawbacks from this?
EDIT: Okay I'm making both an edit here and a new post elsewhere. Thank you to the help of Itsmyname and Promethee. My computer is compatible with "Intel® Wi-Fi 6 AX 201 (2x2) and Bluetooth® 5 combo (Supporting Gigabit file transfer speeds)" for a new wireless network adapter, having been listed as one of the configuration options for the PC. I am kicking myself in the head so bad for going with Realtek instead of Intel.
Anyways, I'm having trouble finding this specific part on the web. Any help?
I'd like to see about getting and installing this adapter and updating my results here.
Solved! Go to Solution.