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04-16-2022 04:39 PM
Product: HP ENVY 120 e-All-in-One Printer
Operating System: macOS 11.0 Big Sur
My printer won't turn all the way on. It just shows a Blue Error screen with seemingly random error codes (they're different every time) B86337AB, B3432818, B3AD5D64, B8B09580, BAB0957A, etc. There's gotta be a way to hard reset this thing, or manually install the firmware from USB. All the troubleshooting solutions I've found involve the printer actually turning on and connecting to the computer, which mine won't do.
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