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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

I can scan using HP Smart, but I cannot print. 

 

HP Smart tells me to complete setup, but when I click on the button to complete setup, it just spins and returns right back to the same page

 

The printer and scanners page says the printer is offline, but I can scan using the HP Smart app.

 

The system was working just 24 hours ago, so I did nothing in regards to new software or new hardware.

 

I have already done a complete reboot using HP Print and Scan Doctor. Did not fix the problem

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