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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Microsoft Windows 10 (64-bit)

Hi there,

 

I have been having a lot of problems with my printer.  Started with a jammed print job but when cleared it kept saying it was still jammed and then that the cartridge was jammed when it wasn't.

 

Now it's a blue screen with the number e 89193761 on it and all the buttons are flashing.  Any ideas would be welcomed please?

 

Thanks a mill Valerie 

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