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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎07-11-2022 03:40 PM

HP Recommended
Product: HP OfficeJet Pro 8720 All-in-One Printer
Operating System: macOS 12.0 Monterey

I purchased a 2-pack HP 952XL black ink cartridge from Costco and the first one ran out so I replaced it with the second cartridge only to get an error message saying that an older generation cartridge does not work in my printer.  This is preposterous!  The first cartridge from the same pack was working just fine and it won't accept the second cartridge from the SAME pack!  I spent much time going through their online troubleshooting instructions only to get no resolution.  My printer is in perfect shape and is not ready to be replaced with another brand.  What is the solution for this other than having to purchase another very expensive ink cartridge pack?

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