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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎08-13-2022 09:38 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M476dn

Hi there.  Suddenly my printer is not connecting to my wireless network, which it has never had a problem with before in 2+ years.  I have disconnected and restarted the printer, but that did not work.  I tried to connect to the network again through the wireless menu and when it asks for the passphrase (which I’m assuming is the Wi-Fi password) it says that it’s wrong or incorrect, however all other devices that are connected to the network are able to work.  I restarted the router and that did not fix the issue either.  The blue network light is blinking on and off.  I did a factory reset on the printer and that didn’t seem to solve the issue either.  Anyone have any idea of what I can to next?

My only workaround is that I was able to connect to the printer’s Wi-Fi through my iPad to print directly to it, however that means I won’t be able to connect to my network while I’m connected to the printer’s network.  So a bit of a conundrum!

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