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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎08-15-2022 07:34 AM

HP Recommended
Product: HP LaserJet Pro MFP M28w Printer
Operating System: Other

Hi, I try to connect my M28w WiFi printer to a new WiFi network.

 

I followed multiple times the steps listed here:

https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/New-wifi-and-how-to-connect-my-HP...

https://support.hp.com/us-en/document/ish_1736500-1626554-16

 

1. Press wireless button for 20seconds until Power and Warning lights blink. Then the printer resets - OK

2. Blue LED "WiFi" blinks after reset

3. Open HP Smart on my Android phone. I'm connected to home WiFi network, and I also see Printer's WiFi network is available.

4. "Add printer" in the app.

5. HP Smart cannot find the printer, so it suggests alternate method of finding it. I click "Find printer" and it shows the "HP-Setup<B7>M28LaserJet" temporary hotspot created by the printer. I choose this hotspot and HP Smart connects to the printer.

6. HP Smart connected to the printer over the temporary hotspot. I click "Continue" to configure the printer to use Home WiFi network.

7. After searching for networks, HP Smart shows an empty list of WiFi networks.

8. I cannot finish the printer configuration and cannot print anything.

 

 

Can you please help me? I moved the printer very close to the router, ensure that the network is on. But still network is not visible in the HP Smart App.

 

HP Smart 9.4.1.3

Android 12

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