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08-30-2022 09:18 AM
Operating System: Microsoft Windows 10 (64-bit)
My NeverStop Laser MFP 1202w has stopped working. We've tried to refill the drum several times, but the drum refill light is orange and stays that color. No "+1" or "+2" is displaying in that panel, no error codes are displaying on the top panel, and the printer app says the drum is normal. It's still printing for right now, but it won't accept new ink. We've taken the drum out and shaken it at least five times more than once, and even reset the printer by holding the Cancel and Wireless buttons, but nothing is working. Do I need to just replace the drum at this point? It's only done a bit over 12,000 pages according to the Configuration Report.
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