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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Microsoft Windows XP

I have the HP Photosmart 7515. Wireless printing works but scanning does not work. From the printer I get a message that says "No computer is connected" From my desktop computer through the HP software I see a message that says "Scan to Computer is enables" with my computer desktop listed. I also got another error message saying "Scanner Unreachable" It seems to know my computer is there but cannot establish a connection. How do I resolve?

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