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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP DeskJet Ink Advantage 3835 All-in-One Printer
Microsoft Windows 11

 I have not been using my HP DESKJET 3835 for a while,  When I powered it, I was getting an ERROR CODE 0X0A1C4C38 LIB_NEO C displayed in the front panel.  I noticed that the print cartridges are not moving and got stuck on the right side.  Powering it off and waiting for few minutes before powering it on does not help.  Don't know why the print cartridges got stuck. Need to know how to unlock the print cartridges. 

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