• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP ENVY Photo 6234
Microsoft Windows 11

I bought a new PC with Windows 11. My old printer HP Envy Photo 6234 is not found by the HP Smart App. I have tried both via Wi-Fi and USB. But Windows 11 Setup finds it(!) via Wi-Fi Direct. Then I can print from Word. But only for a few attempts, then print fails again. I then remove the printer in Setup and install it again. Then I can print av few times. So, the connection to printer is unstable. And HP Smart never finds it. The problem seems to be HP Smart. If I open HP Smart, the printer is reported to be inactive or not connected, while Word sees the printer is Ready. Why is it HP Smart is not able to see a HP Printer, while Windows 11 can see it? I have now uninstalled HP Smart, since it didn't work correctly. I can print but have to reinstall the printer all the time. 

I have followed this guide successfully: https://support.hp.com/us-en/document/ish_5866897-5876039-16 , i.e. Downloaded and installed the latest printer software and drivers from 123.hp.com. So, I believe the latest HP driver is installed. The problem is that the installation does not mention the driver. It's only focused on the HP Smart App. But I assume the driver installs in the background, right? 

To summarize: I probably have the latest driver, Windows 11 sees my printer, but HP Smart does not. I can print from Word a few times, but the solution is unstable – I get after a few attempts a print error message, and have to uninstall/reinstall the printer regularly.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.