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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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11-21-2022 01:46 AM
I bought a new PC with Windows 11. My old printer HP Envy Photo 6234 is not found by the HP Smart App. I have tried both via Wi-Fi and USB. But Windows 11 Setup finds it(!) via Wi-Fi Direct. Then I can print from Word. But only for a few attempts, then print fails again. I then remove the printer in Setup and install it again. Then I can print av few times. So, the connection to printer is unstable. And HP Smart never finds it. The problem seems to be HP Smart. If I open HP Smart, the printer is reported to be inactive or not connected, while Word sees the printer is Ready. Why is it HP Smart is not able to see a HP Printer, while Windows 11 can see it? I have now uninstalled HP Smart, since it didn't work correctly. I can print but have to reinstall the printer all the time.
I have followed this guide successfully: https://support.hp.com/us-en/document/ish_5866897-5876039-16 , i.e. Downloaded and installed the latest printer software and drivers from 123.hp.com. So, I believe the latest HP driver is installed. The problem is that the installation does not mention the driver. It's only focused on the HP Smart App. But I assume the driver installs in the background, right?
To summarize: I probably have the latest driver, Windows 11 sees my printer, but HP Smart does not. I can print from Word a few times, but the solution is unstable – I get after a few attempts a print error message, and have to uninstall/reinstall the printer regularly.
Solved! Go to Solution.