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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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This occurs when trying to send a mobile fax through the HP smart app.

I am able to scan my document, but as it initiates the send/dial I get a pop up that says, "Dialing" page is "Something went wrong! It seems that an error has occurred before the sending process. Please, try to send your fax again." 

I have not changed any settings. I am connected to the internet, have reset the printer/fax (HP ENVY PRO 6458). I have stood on 1 foot while scratching my head and NOTHING works! I was able to scan the document and send it by a e-mail. 

I need fax capability back. HELP!

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