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‎11-28-2022 03:07 PM

HP Recommended
Product: HP OfficeJet Pro 8740 All-in-One Printer

I have been happy with my Officejet Pro 8740 for many years  until about 5 weeks ago.

As a side note, I am a HP instant ink customer.

 

No longer can I connect to the HP software.

I can still print and copy fine.

I can use a third-party scanning software like Paperscan and the HP computer will scan.

 

However, everything I try to connect to the 8740 software, it says I'm not connected and gives the wireless/wired/usb choices, which ultimately fails.

 

The exact screen is: "Device setup & Software ... Use the options below to add or change device connections or software ... Connect a new device ... Click this link to connect a new device to this computer using a USB cable or over a network."

 

I've tried wireless (typically I'm wired) but neither work.  I've then manually the IP address, and still doesn't work.  I even bought a brand new router (which works fine for everything else except the HP printer)

 

I've done every troubleshooting under the sun: uninstall/reinstall .... go back twice to mid-October Windows clone of my C drive ere it did work (and then a few days later it stopped working again.  It makes no sense.  

 

Any help is appreciated....

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