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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-06-2023 05:02 PM

HP Recommended
Product: HP Envy Photo 7855
Operating System: Microsoft Windows 11

HP Envy Photo 7855 not scanning keep getting an error message "there was an internal processing error please retry or manually check the firmware updates". Ran HP print and scan doctor which said I was up to date. Tried unplugging, turning off then on. Getting the error no matter if I try to go through the scanner feeder or laying on the glass. I am connected to my home network and am able to print even remotely but scanner will not scan. 

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