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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-06-2023 05:02 PM

HP Recommended
Product: HP Envy Photo 7855
Operating System: Microsoft Windows 11

HP Envy Photo 7855 not scanning keep getting an error message "there was an internal processing error please retry or manually check the firmware updates". Ran HP print and scan doctor which said I was up to date. Tried unplugging, turning off then on. Getting the error no matter if I try to go through the scanner feeder or laying on the glass. I am connected to my home network and am able to print even remotely but scanner will not scan. 

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3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-12-2023 04:01 AM

HP Recommended

Hi @Jetcityrain

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Are you able to copy it with no issues?

 

Meanwhile, follow the steps from this document here. 

 

If the above steps do not work, try HP easy scan
 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎01-12-2023 04:01 AM

HP Recommended

Hi @Jetcityrain

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Are you able to copy it with no issues?

 

Meanwhile, follow the steps from this document here. 

 

If the above steps do not work, try HP easy scan
 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎01-12-2023 04:11 PM

HP Recommended

Went to try this and my scanner worked as it should without doing anything. I will keep this in case it happens again. I have never had any issue with scanning just this one particular day I really needed to send something for work 🙂

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‎01-13-2023 01:16 AM

HP Recommended

Hi @Jetcityrain,

 

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

Nal_NR-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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