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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
01-08-2023 12:44 AM
Product: HP OfficeJet Pro 8020 All-in-One Printer
I have installed a new genuine ink at my printer. When I tried to print it's only printing black and white but the printer preferences show colour. I have tried cleaning the printhead, install the HP doctor that was recomended by the community and every possible way. Still it's printing black and white. Can someone help me please. Thanks
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