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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP OfficeJet Pro 8020 All-in-One Printer

I have installed a new genuine ink at my printer. When I tried to print it's only printing black and white but the printer preferences show colour. I have tried cleaning the printhead, install the HP doctor that was recomended by the community and every possible way. Still it's printing black and white. Can someone help me please. Thanks

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