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03-04-2023 03:14 PM
Product: HP OfficeJet Pro 6968 All-in-One Printer
Printer HP Officejet Pro 6968 will not print due to using non-HP cartridges. A firmware update occurred in Dec 2022 and since then I have not been able to print. I have reviewed others who posed the same questions, but the solutions provided did not work. I uninstalled and reinstalled the printer and smart app, I have taken the cartridges out and re-inserted, I downloaded firmware update from May 2022 thinking it would override the Dec update, but to no avail. Would appreciate help so that I can use the printer again. Thank you
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