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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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HP OfficeJet Pro 6968 All-in-One Printer

 

Printer HP Officejet Pro 6968 will  not print due to using non-HP cartridges.  A firmware update occurred in Dec 2022 and since then I have not been able to print.  I have reviewed others who posed the same questions, but the solutions provided did not work.  I uninstalled and reinstalled the printer and smart app, I have taken the cartridges out and re-inserted, I downloaded firmware update from May 2022 thinking it would override the Dec update, but to no avail.  Would appreciate help so that I can use the printer again.  Thank you

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