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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP ENVY Inspire 7224e All-in-One Printer
Microsoft Windows 10 (64-bit)

My HP ENVY Inspire 7224e printer regularly looses its network connection, with the blue LED flashing.

There is no problem with the network because my laptop has a connection to the same 5GHz WiFi network.

I then go to the WiFi connection wizard on the control panel of the printer. I select my network.

Sometimes the printer allows me to use WPS to setup the security key, sometimes I have to enter the security key via the virtual keyboard. In any case I get the following error message:

Printererror

A problem occurred with the printer. Contact Support if the problem persists.

OK

( I have translated the message from my home language in English)

 

When I try again after resetting the network configuration, I get the same error.

After a power cycle I can succesfully setup a connection again. But this should not be necessary in my opinion.

 

I used a DHCP option of the router to always assign the same IP address to the printer based on its MAC address.

To find out if this helps, I have assigned a manual IP address to the printer. With some luck this avoids the problem as the printer does not rely on DCHP anymore, so whenever there is a WiFI connection there is also a valid IP address. I noticed that the printer reports the MAC address of the printer as its IP address when there is no connection. So this should now be avoided.

Who Me Too'd this topic
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