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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎03-19-2023 09:15 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have owned this printer for 2-3 years and it has worked flawlessly.  Last week, I started getting an error on the screen after replacing the black ink cartridge.  The error reads "Ink Cartridges Problem.  Remove and reinstall the indicated ink cartridge, making sure it is correctly installed and then touch OK."

 

The only way that I can get the printer to print is to remove and reinstall the black ink cartridge, or do a hard reset (remove power cord).  Once this is done, I can print one page and then the error comes back.  I even returned the ink cartridge and swapped for a new one, and the error still persists.  I've checked the printers firmware, and it is up to date. 

 

Any resolution to this issue?  Thanks.

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