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HP OfficeJet 8012 All-in-One Printer

Buon giorno a tutti, da circa un paio di giorni la mia stampante non scansiona più i documenti e sullo schermo riporta questa dicitura: IMPOSSIBILE CONNETTERSI ALLO SCANNER. Ho provato a riavviare la stampante, ricollegarla alla rete, rimuoverla dal pannello di controllo, ho avviato la diagnostica dall'app Smart ma senza risolvere nulla. Cosa potrei fare ancora per favore? Grazie mille.

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