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‎05-04-2023 03:26 AM - last edited on ‎05-04-2023 11:09 AM by Retired

HP Recommended
Product: hp officejet pro 8020

Our 2 hp officejet pro 8020 series printers has stopped scanning to email on the 20 February 2023. We are using Office 365 for business. 

 

When we use the mail flow diagnostic tool it say the email failed to recieved, we reorted this issue to Microsoft, they said  there is NO blocking process for sender address [Personal Information Removed].

 

We have also have a situation where we cannot clear all previous email accounts on the  HP OfficeJet pro 8020 series printer, as the owner has left the business, therefore there email account has been deleted and their authorisation pins are unknown.

How can we completely clear all scanning to email account from the printer without the knowing the pin numbers?

Kindest regards,

Ferdinand

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