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08-14-2023 02:45 PM
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)
My printer won't go past the HP start up screen. I can't touch the screen or use any menu items. It doesn't get that far. The power button doesn't even work. I tried troubleshooting online but all I see to do is unplug the cord from the printer & the wall, wait 60 seconds, then reconnect & try again. This does nothing.
Anyone else have this issue before or know how to fix it?
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