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09-09-2023
09:35 AM
- last edited on
09-09-2023
01:59 PM
by
JessikaV
My HP Photosmart 6520 printer quit printing the black ink. I thought the cartridge had just run out, so I installed a new cartridge. I have tried printing several times, but the black is always missing. However - when I print a "PRINT QUALITY DIAGNOSTIC" sheet, the black text is just fine - but there's no black color in the black color block (all other colors are sharp and clear). Does anyone have any suggestions?? I know this printer is old, but I hate the thought of losing it since up to this point it does a remarkable job. Thanks for any help! [Personal Information Removed]