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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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My HP Photosmart 6520 printer quit printing the black ink.  I thought the cartridge had just run out, so I installed a new cartridge.  I have tried printing several times, but the black is always missing.  However - when I print a "PRINT QUALITY DIAGNOSTIC" sheet, the black text is just fine - but there's no black color in the black color block (all other colors are sharp and clear).  Does anyone have any suggestions??  I know this printer is old, but I hate the thought of losing it since up to this point it does a remarkable job.  Thanks for any help!  [Personal Information Removed]

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