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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎12-22-2023 04:31 AM - edited ‎12-22-2023 04:33 AM

HP Recommended

I have replaced my black cartridge with the one supplied by Instant Ink. After replacement, I can no longer print black. Ink levels show full, no black prints at all.

 

If I put the old cartridge back in, I do get some black printed, but as expected, its running low on Ink, so quality isn't great, but, it does print something.

 

The 'new' cartridge I have put in was sent to me some time ago (APR 29 2023) - I can only think its age might be the problem. but I do NOT suspect this!

 

When I try and 'clean' the heads, HP smart doesn't complete ( I wait around 10 mins then hit cancel), and doesn't  print a test page. 

 

If the cartridge is defective, how do I get another (quickly)!

 

Any help would be appreciated.

 

 

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