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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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Hi, I have an Officejet 3830 printer. It was working fine until just a few days ago when it stopped communicating with my computer. Usually the printer goes to sleep and the screen turns off, but when I send a print job it comes to life and prints. Now when I send the print job nothing happens. The screen stays dark. I ran the "diagnose and fix" from the support app but it says "print que issue not fixed", and then that's all the help it offers. I imagine this is an easy fix, but I have no idea what to do. Any help is appreciated. Thanks!

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