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‎01-11-2024 08:58 AM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 11

The scanner finally functions but I can't print.  For a short while, before I got the scanner operating with the help of Elohi_NR the printer was on- line.  Have run lots of diagnostics since then but still says off -line. Ran Dell windows diagnostics and it says to contact network provider. It also up-dated a driver of some kind.  Am afraid to uninstall as at least the scanner is finally  working.  Can't use HB Smart App because need to retain the ability to scan to other formats such as tiff.  Had an internet person look at the situation and he couldn't remedy the situation.  I did  see a list of printers compatible with Windows 11 and this particular all in one was not on the list. Is that the problem?  I'm beginning to wonder if this new printer defective?   Or is it a windows 11 problem.  

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