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‎02-11-2024 01:53 PM

HP Recommended

This was posted from another user and I'm having the same problem......

 

My printer is getting stuck on the first dot when starting up and will not boot up.  I have unplugged it and replugged it in, done a power drain and reset, printer is plugged directly into the wall...nothing is working!  There has been no hardware changes or trauma, no software updates that I know of, so I am not sure what the issue is. I have seen  some users with the same issue getting instructions in their PMs about a "hard reboot" and saying that has solved the issue and I would like to know what this option is.  At this point I cannot print or scan anything and I am really frustrated....Can someone help me with this? Thanks in advance for any help!

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