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‎02-25-2024 12:20 PM

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My HP ENVY Inspire 7200e is not properly receiving jobs from windows devices (my phone, my work laptop, or my desktop). When I try to send something to print, my printer will activate like it's about to print, but then stops. At that point, my device says the item is printing, while my printer says it has no active jobs. It's printing things normally from my iPad or my boyfriend's iPhone. I've tried restarting devices, removing and re-adding the printer, updating the devices, checking drivers, and running troubleshooting from the HP smart app. My printer says it has no errors, HP Smart from my desktop says there are no errors, and the HP smart app on my work laptop had a bunch of red "could not complete" for basically every step of the troubleshooting process.  

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