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‎02-27-2024 07:58 AM

HP Recommended
Product: HP Envy 6452e

My printer has been stuck in scanning mode for months now.  I cannot print anything.  I have tried unplugging the printer for 60 seconds then plugging back in but that does not work.  (I've even tried leaving it unplugged for an extended period of time.)

 

Mokke_0-1709045629289.pngMokke_1-1709045644588.png

 

I have attempted to use HP Print and Scan Doctor.  It recognizes my printer at Step 1 and allows me to start the process of communicating with it.  However, once that process completes, I get the following screen: 

 

Mokke_2-1709045859506.png

 

As mentioned, I have already tried all of these things.  So, I'm at a loss as to what to do now.

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